Help & Customer Service
Got a burning question? Here are some FAQs from our customers. If you still can’t find what you’re looking for, email us at email@example.com or call us at 1-855-345-6601, and we’d be more than happy to help you out.
What is a SnapBox?
SnapBox is a family of personalized photo decor products that allow you to print your favorite images in creative ways. Boasting the highest quality and affordable prices, the options are endless.
What happened to your original 5 SnapBox products?
We are currently expanding our product portfolio in order to give you more options. For ease of viewing, products are now listed by size. The original five sizes can now be found as 4×4, 4×6, 6.75×9, 8×8, and 9×12 framed canvas prints.
How long will my SnapBox print last?
Our products are made to last a lifetime. But a little extra loving can go a long way. Some general care tips would simply be to keep your prints indoors, out of direct sunlight, and to clean them with a dry cloth when needed.
How do I place an order?
Click the Start button on our site to begin your order. From there you can choose your desired product, upload your image(s), and edit the type, size and image. Once you’re happy with you SnapBox print, simply add it to your cart and checkout when you’ve finishing adding all of your products.
What kind of file do I need to upload in order to receive a great looking SnapBox print?
For the best prints, please upload your files as JPGs in the RGB colorspace. If you would like access to our ICC profile for optimum print quality, please contact us at firstname.lastname@example.org.
We print at 150dpi meaning that for every printed inch, there should be at least 150 pixels from which to work with. For example, an 8×10 print would need to be printed from an image that is at least 1200px by 1500px (8*150=1200 & 10*150=1500). If you do upload a photo that we believe is too small to obtain the best quality possible, we will display an alert to you before you can continue with your order.
How can I pay?
We accept all major forms of credit cards. Payments are securely processed through the Stripe Payment Gateway.
Will you edit my photo for me?
In order to continue to offer such low prices and promotions as well as quick delivery times, we do not custom edit photos based on requests. However we do have an incredible team that checks every ordered image before it goes to print to ensure the best quality possible. If we see a problem with your file, we will contact you and let you know.
How long does it take to receive my SnapBox order?
All orders should arrive within 5 business days. Production can take between 1 and 3 days depending on when you place your order, and transit times take between 1 and 3 days depending on your location and selected shipping speed. But don’t worry, you will receive a confirmation email with a tracking number once your order has shipped.
What is your return and refund policy?
We have a strong policy of 100% Satisfaction Guaranteed. Returns and exchanges are valid for up to 120 days from your order date. If, for any reason, you are not satisfied with your order please email us at email@example.com or call us at 1-855-345-6601. We strive to consistently provide great products and amazing customer service so if you have any feedback for us, we would love to hear it.